Privacy Policy
Last updated: 28 August 2026
Up Online Media respects your privacy and is committed to handling personal information responsibly. This policy explains what information we may collect when you use uponlinemedia.com, contact us, use our live chat or client areas, and how that information may be used.
Who we are
This website is operated by Up Online Media. Our contact address is 285 Mottingham Road, Eltham, London SE9 4SY. You can contact us by telephone on 0208 857 5791 or by email at info@uponlinemedia.com.
Information we may collect
- Information you provide through enquiry forms, including your name, email address, website address, telephone number and message.
- Information you provide when using live chat or otherwise communicating with us.
- Account or profile information where a secure client or member area is provided.
- Technical information such as browser type, device information, IP address, pages viewed and interaction data where analytics, security or consented measurement tools are used.
- Information connected with an existing client relationship, project, quotation, support request or service enquiry.
How we use personal information
- To respond to enquiries and requests for information.
- To provide, administer and support our services.
- To communicate with clients and prospective clients.
- To operate secure website or client-account functionality where applicable.
- To understand how the website is used and improve its performance, content and user experience.
- To protect the website, our systems and users from misuse, fraud or security threats.
- To comply with legal, regulatory, accounting or contractual obligations.
- To send marketing communications where we have an appropriate lawful basis to do so. You can opt out of marketing communications at any time.
Our lawful bases
Depending on the circumstances, we may process personal information because it is necessary to respond to your request or perform a contract, because we have a legitimate business interest that does not override your rights, because you have given consent, or because we are required to meet a legal obligation.
Forms and email
When you submit an enquiry through this website, the information you enter is sent to us so that we can respond. The website currently uses Elementor form functionality and an email-delivery service to process website messages. Please do not submit sensitive personal information through a general enquiry form unless it is necessary for your request.
Live chat
We use Tawk.to live chat on this website. If you choose to use the chat service, information you enter into the chat and technical information needed to provide the service may be processed by Tawk.to in accordance with its own privacy practices.
Analytics, search and website measurement
We use Google Site Kit to connect relevant Google services used to understand website visibility and performance. Where analytics or similar non-essential measurement technologies are enabled, they may collect information about how visitors use the site. Non-essential technologies are subject to the cookie choices made through our consent tools where applicable.
Cookies
The website uses cookies and similar technologies for functions such as consent preferences, website operation, security, analytics and third-party functionality. For more information and information about your choices, please read our Cookie Policy.
Service providers
We may use carefully selected service providers to operate the website and provide our services. These can include website hosting and security providers, email-delivery services, analytics providers, live-chat services, customer-management tools and other technology suppliers. They may process personal information only to the extent needed to provide their services or meet their own legal obligations.
International transfers
Some technology providers may process information outside the United Kingdom. Where this occurs, we take account of the safeguards made available by the relevant provider and applicable data-protection requirements.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining client records, meeting legal or accounting obligations, resolving disputes and maintaining appropriate business records. Retention periods vary according to the type of information and the reason it is held.
Your data-protection rights
Depending on the circumstances, UK data-protection law may give you rights to request access to personal information we hold about you, ask us to correct inaccurate information, request deletion or restriction, object to certain processing, request data portability, or withdraw consent where consent is the lawful basis being used.
If you would like to exercise a data-protection right, contact us at info@uponlinemedia.com. You also have the right to raise a concern with the UK Information Commissioner’s Office if you are unhappy with how personal information has been handled.
Security
We use reasonable technical and organisational measures intended to protect personal information. No website or electronic transmission can be guaranteed to be completely secure, so please take appropriate care when sending information online.
Changes to this policy
We may update this policy when our website, services or legal obligations change. The date at the top of the page shows when it was last updated.